Assess your main service providers using the Avida International Governance Scorecard (AIGS©)

The global financial crisis of 2008 has opened pension funds' eyes to the importance of having trusted external partners. For this reason we have developed the Avida International Investment Governance Scorecard (“AIGS”©). This tool enables pension funds to regularly assess their service providers. To date we have carried out more than 100 assessments, which enables you to benchmark your provider's service against the universe. The 2019 CMA review has reinforced the importance of this.

How we can help you

Getting the best out of your providers

Following the financial crisis in 2008, the quality of outsourced relationships in the institutional investment arena were tested.

There were many lessons to be learned on how service providers might better anticipate changing client demands in an extremely dynamic environment. “Trust” is a key ingredient in retaining a client relationship and it requires continuous attention and monitoring. Based on leading academic research and empirical evidence in working with its own clients in selecting and evaluating outsourced service providers for institutional investors, Avida International has developed a proprietary tool to monitor and actively manage provider relationships.

The approach involves four main drivers:

Quantitative results
Communication and relationship
Governance and alignment of interests
Innovation and thought leadership

For each of these factors Avida International has developed a bespoke approach to objectively measure in time and compare against peers. This involved input from investment and governance professionals as well as from experts in the area of behavioural finance and psychology. Our AIGS^©is consistent with tPR's recently developed scorecard.

Scorecard
Tool Kit

Use our tool kit to monitor and manage your provider relationships.

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Service Provider Assessment

Avida professionals support you by interviewing your trustees and executives.

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Consultancy Advice

Avida professionals help you action the improvements you want to see.

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Coaching
Support

Avida’s experts provide you with ongoing support in achieving further improvements.

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SERVICES. PROVIDER ASSESSMENT SCORECARD

AIGS© Scorecard Tool Kit

Provides you with everything you need to monitor your service providers

Pension fund executives are responsible for getting the best out of their service providers. The AIGS^© tool kit provides you with the tools to structurally monitor the quality of your provider relationships in a disciplined manner, as often as you wish. Since the tooling is based on the Avida International database, you will also benefit from the availability of peer group comparative information.

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The Avida International Investment Governance Scoreland (AIGS^©) tool has been developed to help pension funds check the service provided to them. It uses a combination of quantitative and qualitative criteria to score the absolute performance of your provider(s) under a number of key headings. In addition, you enjoy the additional benefit of being able to ascertain where your provider(s) rank against industry peers thanks to the quality of Avida International's extensive database.

Our clients are often surprised and always delighted at the insights the AIGS^© continually generates. Our survey methodology, managed by very experienced industry former practitioners, regularly helps bridge the communication gap that can sometimes develop between client and service provider. This is never more valuable than when it helps identify new areas for both parties to work together for their mutual benefit.

SERVICES. CONSULTANCY ADVICE & COACHING

Get the most from your subscription with the help of our consulting and coaching services

The Avida International advisers have a deep understanding of pension fund demands and are available to support pension fund executives to improve providers' effectiveness.

This involves, for example, discussions and negotiations with senior executives of the provider organisation.

All too often investment professionals are content driven, focusing on their presentations instead of truly engaging with their clients. We help providers understand your requirements and how to be as effective as they possibly can in supporting you.

We offer two types of consulting services:

Working with you
To get the best out of your provider
Working with your provider
To help them provide the service you need

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AIGS© Optimise your provider management function	Bronze	Silver	Gold	Platinum	Diamond
GBP Annual price based on 3 year contract	£10,000 Talk to Sales	£17,500 Talk to Sales	£55,000 Talk to Sales	£110,000 Talk to Sales	£150,000 Talk to Sales
Access to latest academic thinking on provider management (literature and annual group webinar with top academics)
4 annual group training sessions by Avida experts on ‘key provider management’ - we shall deal with best practises on 1) organisational design: make, partner or buy, 2) tendering and negotiating, 3) dealing with conflicts of interests, fee structures, 4) evaluating and getting the best out of the outsourced relationships
4 individual 30-minute online training sessions on key provider management including Q&A with Avida experts
Health check of 1 key provider by brief electronic survey plus 4 interviews of relevant people (e.g. Chair IC, CIO, CEO) with AIGS©
Tailored feedback session with Avida experts on this key provider (based on gaps against expectations, peer group, regulatory requirements)
Detailed analysis of contractual terms (check on market conformity) of 1 provider contract
4 webinars with Avida experts on managing your key providers (investment adviser, custodian, pension administrator, key investment manager)
Health check of 2 additional key providers by brief electronic survey plus 4 interviews of relevant people (e.g. Chair IC, CIO, CEO) with AIGS©
Detailed analysis of contractual terms (check on market conformity) of 2 additional provider contracts
Tailored feedback session with Avida expert on these 2 additional key providers
Ongoing annual outsourced provider management programme, covering all providers (assuming 5 in total)

AICRM Monthly Plans	Bronze Get onboard with the free plan and explore the features	Silver Get onboard with the free plan and explore the features
EUR	from € 420 per month Talk to Sales	Talk to Sales
Access to annual seminar on client retention
Annual client retention report “voice of the customer”
Access to semi-annual expert webinars on best practices
Review of existing practise on client retention management
On-off pilot for key client (including interviews, bespoke advise and 1 coaching session with client facing staff)
Subscription to AICRM tooling and database
Subscription on AICRM monitoring with interviews
Tailored advice on improving your client retention rates with client specific action plan for improvement
Support in client specific actions for improvement
Tailored on-the-job training with client facing staff (6 group coaching sessions per annum)
Tailored monthly one-to-one coaching with client facing staff

AICRM Monthly Plans	Gold Get onboard with the free plan and explore the features	Platinum Get onboard with the free plan and explore the features
EUR	Talk to Sales	Talk to Sales
Access to annual seminar on client retention
Annual client retention report “voice of the customer”
Access to semi-annual expert webinars on best practices
Review of existing practise on client retention management
On-off pilot for key client (including interviews, bespoke advise and 1 coaching session with client facing staff)
Subscription to AICRM tooling and database
Subscription on AICRM monitoring with interviews
Tailored advice on improving your client retention rates with client specific action plan for improvement
Support in client specific actions for improvement
Tailored on-the-job training with client facing staff (6 group coaching sessions per annum)
Tailored monthly one-to-one coaching with client facing staff

AICRM Monthly Plans	Diamond Get onboard with the free plan and explore the features
EUR	Talk to Sales
Access to annual seminar on client retention
Annual client retention report “voice of the customer”
Access to semi-annual expert webinars on best practices
Review of existing practise on client retention management
On-off pilot for key client (including interviews, bespoke advise and 1 coaching session with client facing staff)
Subscription to AICRM tooling and database
Subscription on AICRM monitoring with interviews
Tailored advice on improving your client retention rates with client specific action plan for improvement
Support in client specific actions for improvement
Tailored on-the-job training with client facing staff (6 group coaching sessions per annum)
Tailored monthly one-to-one coaching with client facing staff

Pension governance and risk management must be regularly tested for rigour and effectiveness. The crisis management exercise Avida International and Strategia Worldwide organised for us was incredibly useful in identifying our strengths as well as isolating areas where improvements can be made. I would thoroughly recommend the exercise and Avida to fellow pension funds.

Richard Law-Deeks | Royal Mail Pensions

We recently worked through a programme with Avida and Strategia to help us manage our business through a crisis. Whilst no one could have predicted COVID-19, in the last several days the lessons learned are resonating very strongly. Put simply, we’ve felt very much better prepared to deal with the challenges.

Ian McKinlay | Lloyds Banking Group

Avida have demonstrated a market leading edge in strategic pensions governance thinking, and in a short time period have been able to understand our challenges and work with us to evolve our thinking. Our relationship with them is relatively new, but they have added much value.

Chris Hogg | National Grid Pension Scheme

Avida’s guidance to the trustees in improving investment governance has been hugely helpful. I appreciated their professionalism, integrity and independence in helping us to explore the options and find the right solution for us as a board.

Joanna Matthews | Civil Aviation Authority Pension Scheme (CAAPS)

Avida developed creative and effective ways to adapt its fiduciary manager selection methodology for the remote working conditions of the Covid pandemic. Avida’s wide experience across the pensions industry provided a context that was a key element in designing an insightful programme.

John Price | Mars Wrigley UK Pension Scheme

Assess your main service providers using the Avida International Governance Scorecard (AIGS©)

Assess your service providers

How we can help you

Getting the best out of your providers

How we can help you

A suite of tools & consulting services

to help you optimise the service you receive from your external partners

Scorecard Tool Kit

Service Provider Assessment

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SERVICES. PROVIDER ASSESSMENT SCORECARD

AIGS© Scorecard Tool Kit

Provider Monitoring

AIGS© toolkit

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Optimise your provider management function

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