Protecting your client-supplier relationships during a time of crisis

It is often said that the strength of any relationship is only ever truly tested during a crisis. So it is also for organisations.

Since the financial crisis of 2008 it can be observed that pension funds and insurance companies have stumbled from one stress event to another. The list is formidable and includes ever increasing levels of regulation, higher buffer constraints, rising political and media attention and an environment in which the end consumer is expected to absorb considerably higher risk. Unsurprisingly, in such an environment pension funds and insurance companies have become ever more forensic in managing their outsourced client-supplier relations throughout the value chain. “Trust” is the key factor with the attending critical consideration being how it can be built and maintained during a crisis.

EXPLORE THE course

From crisis to resolution: retaining clients and getting the best out of your supplier relationships in challenging environments

Who’s the day for
  • Client facing account managers and experts from investment service providers
  • Pension fund and insurance company executive and non-executives involved in dealing with external customer relationships
Key Benefits
  • Understanding accepted best practices and sharing insights regarding supplier and client retention management
  • Useful external insights: how the military and industrial world manage their external relationships in times of crisis
  • The view of the regulator: important lessons to take-away on how to prepare yourself and your organisation

COMING SOON

Q1

2020

SEMINAR

From crisis to resolution

Nyenrode Business School, Breukelen

A full day seminar designed to help you retain clients during a period of crisis.

Featuring three key note speakers, workshops, practical advice, coaching and strategic direction.

Register Your Interest Learn More
MEET THE SPEAKERS

Learn from Industry leading

experts in crisis management

Professor Olaf Sleijpen

De Nederlandsche Bank N.V.

Olaf Sleijpen is Division Director, Supervision Policy and Director Supervision Insurance companies. He is also a Professor “European Economic Policy”, at the Maastricht School of Business and Economics, Maastricht University.

LinkedIn

Connect with Olaf

Tom Middendorp

Strategia Worldwide/Avida International

Tom Middendorp is a retired General of the Royal Netherlands Army where he served as Chief of Defence of the Armed forces. He previously served as the Commander of Task Force Uruzgan, part of the International Security Assistance Force.

LinkedIn

Connect with Tom

Paul Boerboom

Founding Partner, Avida International

Paul Boerboom specialises in advising on client retention strategies for investment service providers and supplier management for institutional investors . He is a lecturer at Nyenrode business school on crisis management and has written an ebook on client retention in crisis environments.

LinkedIn

Connect with Paul

CRISIS MANAGEMENT SEMINAR

Agenda

9.30 to 16.30

 

9:00

Registration

10:00

Welcome Keynote

Retaining clients and managing suppliers in a dynamic environment

Paul Boerboom, Avida International

11:00

Keynote Two

A military lens: lessons learnt

Tom Middendorp, Strategia Worldwide, Avida International

11:30

Morning Break

12:00

Workshop

The value of crisis simulation gaming with key suppliers

Led by Pascal Hogenboom, Avida International

13.00

Lunch

14:00

Workshop

Building capital of Trust - it’s all about relational value and keeping an open dialogue

Led by Karin Roeloffs, Avida International

14:30

Workshop

Legal implications - best in class service level eagreements

Led by Oscar van Angeren Houthof

15:00

Keynote Three

The view of the regulator

Olaf Sleijpen, De Nederlandsche Bank N.V.

16:00

Networking Drinks

TICKETS

Pre-register your interest

for: from crisis to resolution

Retaining clients and getting the best out of your supplier relationships in challenging environments

COMING SOON

Q1

2020

Crisis Management

Nyenrode Business School, Breukelen

Pre-register

A full day seminar designed to help you retain clients during a period of crisis.

Featuring three keynote speakers, workshops, practical advice, coaching and strategic direction.

VENUE INFORMATION

All you need to get here

When we announce the event date we will add additional detail to this section so you can plan your day with us.

Booking Enquiries:
Please pre-register using the enquiry form above.

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TAXIS

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SEMINAR FACILITIES

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DIETARY REQUIREMENTS

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LOCATION

Nyenrode Business Universiteit
Straatweg
25, 3621
BG Breukelen,
Nederland

SATNAV

LAT: 53.172158
LONG: -6.139078