Client retention requires continuous monitoring in order to pro-actively anticipate potential issues in the client relationship. The AICRM (Avida International Client Retention Monitor) toolkit provides you with the tools to structurally monitor the quality of your client relationships. The tooling is based on the Avida International database, which contains over 10,000 scores. Clients also benefit from peer group comparative information.
Our clients are often surprised and always delighted at the insights our approach generates. Our survey methodology, managed by experienced former industry practitioners, regularly helps bridge the communication gap that can develop between client and service provider.
We have recently recorded a short podcast (which you can watch above) about the importance of retaining your clients and our client retention services. Do take a listen. Read the slides from the podcast here.